Aging & Open Items

SLA tracking · Deadline monitoring · Escalation management · Break aging analysis

Period Close

20 days

Exceptions Period Close Matching Workbench

SLA Monitoring

SLA compliance & deadline monitoring

Past SLA

16

PHP 387,033,631 exposure

33.3% of total

At Risk

8

PHP 174,555,603 at risk

16.7% approaching deadline

Within SLA

24

PHP 376,527,579 on track

50.0% compliant

Next Deadline

1d

REF-2600019

2026-07-11

PHP 2,100,549

SLA Target
50%

Target: 90%

40% below target

Aging Analysis

Open Items

48 of 48 items

SLAReferenceSideAmount CcyDateAge SystemDescriptionAnalystLast ActionLevelDeadline Actions
Past SLAREF-2600041APHP 29,828,678PHP2026-05-2051dMetrobank CorpDragonpay COD reconciliationMaria SantosPending investigationL32026-07-10
Past SLAREF-2600042APHP 21,409,256PHP2026-05-2051dPNB eBizPaynamics gateway clearingJose GarciaPending investigationL32026-07-10
Past SLAREF-2600048APHP 441,647PHP2026-05-2051dBDO OnlinePSBank consumer loan batchMiguel AquinoPending investigationL32026-07-10
Past SLAREF-2600043BPHP 42,895,811PHP2026-05-2150dUnionBank PortalRCBC trust fund distributionAna ReyesPending investigationL32026-07-10
Past SLAREF-2600047APHP 13,082,402PHP2026-05-2546dOracle EBSAUB forex dealer settlementPatricia LimPending investigationL32026-07-10
Past SLAREF-2600044APHP 32,094,153PHP2026-06-0337dLandbank iAccessChinabank time deposit rolloverCarlos CruzPending investigationL32026-07-10
Past SLAREF-2600045APHP 33,083,594PHP2026-06-0337dGCASH SettleEastWest auto loan collectionLucia MendozaPending investigationL32026-07-10
Past SLAREF-2600046BPHP 1,959,299PHP2026-06-0832dSAP ECCSecurityBank bond coupon paymentRoberto TanPending investigationL32026-07-10
Past SLAREF-2600037BPHP 9,135,804PHP2026-06-1426dSAP ECCLandbank govt remittance batchLucia MendozaPending investigationL32026-07-10
Past SLAREF-2600034BPHP 11,272,566PHP2026-06-1525dUnionBank PortalMetrobank FX forward settlementJose GarciaPending investigationL32026-07-10
Past SLAREF-2600035APHP 40,560,298PHP2026-06-1525dLandbank iAccessPNB trade finance LC drawdownAna ReyesPending investigationL32026-07-10
Past SLAREF-2600040BPHP 42,168,169PHP2026-06-1624dBPI DirectPayMongo collection sweepMiguel AquinoPending investigationL32026-07-10
Past SLAREF-2600039APHP 6,964,050PHP2026-06-2020dBDO OnlineMaya checkout disbursementPatricia LimPending investigationL22026-07-10
Past SLAREF-2600033APHP 14,002,557PHP2026-06-2218dPNB eBizBPI payroll funding Jan 2026Maria SantosPending investigationL22026-07-10
Past SLAREF-2600036APHP 44,356,506PHP2026-06-2218dGCASH SettleUnionBank cash pooling transferCarlos CruzPending investigationL22026-07-10
Past SLAREF-2600038APHP 43,778,840PHP2026-06-2416dOracle EBSGCASH merchant settlement dailyRoberto TanPending investigationL22026-07-10
ApproachingREF-2600028BPHP 12,835,486PHP2026-06-2614dSAP ECCDITO tower lease paymentCarlos CruzPending investigationL22026-07-10
ApproachingREF-2600029APHP 8,483,070PHP2026-06-2614dOracle EBSConverge fiber IRU amortizationLucia MendozaPending investigationL22026-07-10
ApproachingREF-2600031BPHP 39,268,578PHP2026-06-2614dBPI DirectCignal DTH subscription batchPatricia LimPending investigationL22026-07-10
ApproachingREF-2600025BPHP 37,704,016PHP2026-06-2812dUnionBank PortalPLDT interconnect settlement Q4Maria SantosPending investigationL22026-07-10
ApproachingREF-2600032APHP 18,647,777PHP2026-06-2812dMetrobank CorpBDO corporate sweep transferMiguel AquinoPending investigationL22026-07-10
ApproachingREF-2600026APHP 30,175,857PHP2026-06-2911dLandbank iAccessGlobe roaming revenue shareJose GarciaPending investigationL22026-07-10
ApproachingREF-2600030APHP 7,167,262PHP2026-06-2911dBDO OnlineTNT promo credits clearingRoberto TanPending investigationL22026-07-10
ApproachingREF-2600027APHP 20,273,557PHP2026-07-028dGCASH SettleSmart prepaid load distributionAna ReyesQuery sent to counterpartL12026-07-12
Within SLAREF-2600019BPHP 2,100,549PHP2026-07-037dSAP ECCRCBC trust fund distributionAna ReyesQuery sent to counterpartL12026-07-11

Showing 25 of 48 items. Export for complete view.

Active Escalations

6 active escalations

L3

REF-2600012

VP Finance - Elena Bautista

27d open

PHP 12,500,000

L3

REF-2600018

Controller - Ramon Sy

22d open

PHP 8,750,000

L2

REF-2600025

Supervisor - Ana Reyes

14d open

PHP 3,200,000

L2

REF-2600031

Supervisor - Carlos Cruz

18d open

PHP 5,600,000

L2

REF-2600042

Team Lead - Lucia Mendoza

11d open

PHP 2,100,000

L4

REF-2600008

VP Operations - Diego Fernandez

35d open

PHP 21,300,000

Escalation Path

Automatic escalation flow

L1

Analyst

0-5 days

25

items

L2

Supervisor

5-14 days

11

items

L3

Manager

14-30 days

12

items

L4

VP / Exec

30+ days

1

items

Auto-Escalation Active

Items are automatically escalated based on aging thresholds. Override requires manager approval.

Trend Analysis

SLA Compliance

50%

Overall SLA Compliance

Target: 90%

Items Within SLA

24

PHP 376,527,579

Items At Risk

8

PHP 174,555,603

12% vs last week

Items Breached

16

PHP 387,033,631

5% vs last week

Total Open Items

48

PHP 938,116,813

Avg Age (Days)

14.3

Weighted by count

Active Escalations

6

3 critical

8% vs last week

Resolution Rate

73%

Last 7 days

3% vs last week

Period Close

20d

March 31, 2026